Privacy Policy

Effective Date: 04/12/2024

At Ercon Engineering, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or use our services.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect
We may collect and process the following data about you:

Personal Identification Information: Name, email address, phone number, address, etc.
Technical Data: IP address, browser type, browser version, time zone setting, and other similar data.
Usage Data: Information about how you use our website, products, and services.
Payment Information: If you make a purchase, payment information will be processed by a third-party payment provider.
2. How We Use Your Information
We use the information we collect for various purposes, including:

To provide and maintain our services, including responding to inquiries and processing orders.
To manage our business operations and ensure the website runs smoothly.
To improve our website and services by analyzing user interactions and feedback.
To send you marketing communications (if you have opted-in) about new products, promotions, and other updates related to our services.
To comply with legal obligations or enforce our terms and conditions.
3. How We Protect Your Information
We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information
We do not sell, rent, or lease your personal information to third parties. However, we may share your data with trusted third parties under the following circumstances:

Service Providers: We may share your data with third-party service providers who assist with business operations (e.g., payment processing, hosting, email services).
Legal Compliance: We may disclose your information if required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred.
5. Cookies
Our website uses cookies to enhance your experience and improve functionality. Cookies are small text files placed on your device to store information that helps us track usage and analyze website performance. You can control the use of cookies through your browser settings.

For more information on cookies, please refer to our Cookie Policy.

6. Your Rights
You have the right to:

Access: Request a copy of the personal data we hold about you.
Rectify: Request corrections to any inaccurate or incomplete data.
Erase: Request the deletion of your personal data, subject to certain legal exceptions.
Object: Object to the processing of your data for marketing purposes.
Withdraw Consent: If we rely on your consent to process your data, you can withdraw it at any time.
To exercise these rights, please contact us at sales@erconpowdercoatings.co.uk.

7. Third-Party Links
Our website may contain links to third-party websites for your convenience. Please be aware that we do not control these websites, and they may have different privacy practices. We are not responsible for the content or privacy policies of these external sites.

8. Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If we learn that we have collected personal data from a child under 16, we will take steps to delete such information.

9. Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Phone: 01902 491011
Email: sales@erconpowdercoatings.co.uk
Address: Unit 16-17 Spring Vale Business Park, Union Street, WV14 0QL